GENERAL INFORMATION | PRODUCTS AND LICENSING | PAYMENTS | SALES, COUPONS AND DISCOUNTS
ORDER PROCESSING | DOWNLOADS | ORDER RESET POLICY | RETURNS AND REFUNDS

GENERAL INFORMATION

How do I contact your customer service department? When is it available?

We are available to answer your customer service questions Monday through Friday from 12:00 pm to 5:00 pm Central Time. We appreciate all questions and comments and strive to respond to your email within 24 to 48 hours.

If you have a problem with your order or download links, please be certain to include your first and last name, as well as the order number(s). This will help us to locate your order in our system and resolve your problem as quickly as possible.

Please submit your customer service request on our Contact Page.

How do I contact one of your designers?

You may contact our designers directly with any questions, concerns or comments regarding their products. Their email addresses are provided in their Terms of Use files which can be found in the left-hand sidebar of our store under the heading "Information."

Why haven't I received a reply to my customer service request?

Please be aware that if you submit an request at 3:00 pm on Friday, you may not receive a reply until Monday afternoon. Customer Service also reserves the right to close for holiday observations.

It is also possible that your ISP filters or personal spam filters are blocking our IP address and therefore our email. Please check your spam folder to see if our reply was redirected there.

Please also verify that you used our Contact Us Page or sent your email directly to customerservice AT funkyplaygroundddesigns DOT com. If you sent your message to any other email address it may have arrived at an unmonitored or inactive email account.

PRODUCTS AND LICENSING

What format are your products in?
What size are your products?
What resolution are your products?
Are your products suitable for printing?

Our products are created at 300 dpi and are saved at high quality settings to allow for use in digital and print projects.

Background papers are saved at 12x12 inches and in .jpg format. Elements are typically saved in .png format on a transparent background. Templates are saved in .psd and/or .png format. Other product will have the file type indicated in the product description.

All files are compressed and saved in .zip format to keep the file sizes as small as possible to speed the download process.

What are your terms of use?
Are your products scrap-for-hire (S4H) or scrap-for-others (S4O) friendly?
Can I use your products for my personal blog design?

Each designer has their own terms of use for their products. Links to our designers' terms of use files are available in the store in the left sidebar menu under "information."

Can I share my purchases with family and friends?

Unless stated otherwise in the product terms of use, all of the products that are available at Funky Playground Designs are intended for use only by the individual who purchased the item and no one else. Sharing the download links, the .zip files or otherwise sharing the product with anyone else is in violation of the terms of use.

Do you offer a CD or DVD burning service?

No, we do not currently offer CD or DVD burning services.

When are new products added to the store?
How can I keep informed about new products, sales and special events?

Our designers release products whenever they wish to do so, we do not have a set day when products are released in the store.

If you would like to stay informed about new product releases, sales and special events we recommend that you sign up for our weekly newsletter or, follow our blog, facebook fan page or twitter account.

PAYMENTS

What types of payments do you accept?

Effective April 1, 2010, we accept only payments made through PayPal.com. You may pay for your purchase using your credit card or by using your PayPal balance, however we do not accept e-checks. PayPal.com processes your transactions on a secure server.

I need help resolving an outstanding financial issue from prior to March 15, 2010. Can you help?

Funky Playground Designs was sold on March 15, 2010, and the previous owners retained all financial transaction data and accounts. The current owner does not have access to that information. We apologize for any inconvenience this may cause you. However, you may contact the previous owner directly at cnielsen11 AT hotmail DOT com.

SALES, COUPONS AND DISCOUNTS

How do I use a coupon code?

To redeem a coupon code, you must first be logged into the store. After placing the appropriate products in your cart, you will see a Coupon Code Redemption box on the shopping cart page. Enter your coupon code in that box BEFORE you click the checkout button.

Can I use more than one coupon code per order?

Our shopping cart only accepts one coupon code per order. If you wish to use coupon codes from multiple designers, you will need to check their products out in separate orders.

My order was listed as "not finished" and I needed to check out again, but now my coupon code won't work.

If this occurs, please contact customer service. We will either have a new code issued or will remove the previous order from our database so that you may complete your order.

There is a sale advertised, but the sale price is not showing on the product page!

Depending on how the sale is set up, the discounted price may not display in the store. Please add the product to your shopping cart where you can verify the discounted price has been applied.

ORDER PROCESSING

I received an error message stating that my order was lost! What do I do?

If you receive an error message after returning from PayPal.com stating that your order was lost, please do NOT re-purchase your products! Your order has not been lost, it has been placed in “queue.” This problem is typically caused when your browser is blocking session cookies.

Please contact customer service and include your last name and the transaction number from the receipt that PayPal provided you and we will resolve this issue for you.

Why is my order listed as "queued?"

Sometimes there is a delay in the communication between PayPal.com and our server, especially on our heavy traffic days. When this happens, your order will show as queued. Once your payment has been processed, you will automatically receive your download links via email.

If after 24 hours you still have not received your download links, please contact customer service with your first and last names and your transaction number from the receipt that PayPal provided you and we will resolve this issue for you.

Why is my order listed as "not finished?"

On occasion, your order may fail to complete with PayPal.com and your order will show as NOT FINISHED. There is no need to contact customer service, you have not been charged for this order. Simply place the products back in your cart and check out once again.

DOWNLOADS

How will I receive my products?

Upon completion of payment processing, you will be redirected to a secure download links page where you will immediately be able to download your product files. You will also receive these links via email in your invoice.

Where do I find the download links?

The link to the product download page is located on your invoice underneath the Product name.

I did not receive my download links via email.
I can't find my email invoice with the download links.
How can I access my download links at a later date?

It is possible that your ISP or email spam blocker has intercepted our email. It is also possible that we do not have your current or correct email address on file. Before contacting customer service, please login to your account, click orders history, locate your order and access the download links on that screen.

How long will my download links be available?

Download links are only available for 168 hours. After this amount of time has passed, they expire. Please be certain to download your products within this time frame.

How do I extract a .zip file?

Our products are zipped so that they can be downloaded from the internet at a faster speed. You will need to extract the product from the zip file using WinZip or similar software before you can use it. Right-click on the zip file and choose "Extract All."

When I click on a download link, it says “You have nothing to download.”
I received a link to a file that has nothing in it, it shows 0 kb!

If this happens, please contact customer service with your username and order number and we will have our designer correct this issue as soon as possible. Our designers make every attempt to ensure their files are attached correctly to their products; however, sometimes there is an error and it needs to be reset.

I can not extract my zip files, I am a windows vista user. What do I do?

There is a known bug with Windows Vista's built-in un-zipping program that can sometimes interfere with the extraction of files that were created on a Mac. This is because of the small information files that a Mac adds for other Mac users. There is a free program called 7-zip that will clean up the Mac files for you and allow you to open the zip files with no problem.

When I downloaded my product, the folder was empty!
When I downloaded my product I got a message saying the file was corrupt!

If this happens, delete the original zip file and the folder and then download the product gain. Please disable any download managers you might have to ensure your products download correctly from our server.

ORDER RESET POLICY

Will you reset my download links?
My hardrive/computer crashed, can you reset my download links?

Download links are only available for 168 hours. After this amount of time has passed, they expire. Please be certain to download your products within this time frame. We strongly recommend that you back up your files on an external hard drive (EHD) and/or burn them to a CD or DVD.

If there is an emergency situation during the 30 day period after you have made your purchase, we will gladly reset your links, one time, at no cost, provided the products are still available for sale in our store.

After 30 days from the purchase date, we will not rest your links for any reason.

Please understand that there are times when designers make the decision to leave the store or otherwise remove their product from the store. As a consignment store, we do not retain rights to these products and are unable to reset your links for you in these instances. We will however, try to assist you in contacting the designer.

If you need to have an order reset, please contact customer service with your username and order number(s). Please allow up to 72 hours for completion of this particular request.

RETURNS AND REFUNDS

Can I return a product that I purchased from your store?

Due to the nature of our designer's digital products, we are unable to accept returns on any products purchased from Funky Playground Designs.

I am unhappy with my product, can I get a refund?
The product I purchased does not work in my software program, can I get a refund?

Due to the nature of our digital consignment store, we are unable to issue refunds on purchases. Please read the product descriptions very carefully before purchasing. Some products have been specifically created for one type photo-editing program, such as Photoshop, and will not always be compatible with other software programs. If you have any doubts, you should contact the designer directly before making a purchase.

PayPal.com charged me twice for the same order. Can I get a refund?

Yes! Please contact customer service with your username and the order numbers in question. Please also include the paypal transaction ID for each of the orders, as this will expedite resolution to this issue.